Refund Policy
Our 30-Day Money-Back Guarantee
Last Updated: March 15, 2026
1. Introduction
At FILE PULLER, we want you to be completely satisfied with our Premium service. If you're not happy with your purchase, we offer a 30-day money-back guarantee for all new Premium subscriptions.
2. 30-Day Money-Back Guarantee
We offer a full refund within 30 days of your initial Premium subscription purchase, no questions asked. To be eligible for a refund:
Eligibility Requirements:
- The refund request must be made within 30 days of the original purchase date
- You must have an active Premium subscription at the time of the request
- You must not have previously received a refund for the same subscription
- Refund requests must be submitted through the proper channels (see Section 5)
3. Non-Refundable Items
The following are not eligible for refunds:
Items Not Eligible for Refund:
- Renewal payments after the initial 30-day period
- Partial month refunds (we don't prorate)
- Free plan usage
- Services used in violation of our Terms of Service
- Accounts terminated for policy violations
4. Refund Process
1. Submit Request
Contact our support team within 30 days of purchase
2. Verification
We verify your eligibility (1-2 business days)
3. Refund Processed
Refund issued to your original payment method (5-10 business days)
5. How to Request a Refund
To request a refund, please contact our support team with the following information:
Required Information:
- Your account email address
- Date of purchase
- Payment method used
- Transaction ID (if available)
- Reason for refund request (optional)
6. Refund Processing Time
Once your refund is approved, it will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Depends on your bank's processing time |
| PayPal | 3-5 business days | Usually appears immediately in PayPal balance |
| Cryptocurrency | 1-3 business days | Network confirmation times may vary |
| Bank Transfer | 7-14 business days | International transfers may take longer |
7. Account Status After Refund
After a refund is processed:
- Your Premium subscription will be immediately downgraded to Free
- You will lose access to Premium features
- Your download history and account data will be preserved
- You can upgrade again at any time
8. Exceptions and Special Circumstances
Technical Issues
If you're experiencing technical issues, we encourage you to contact our support team first. We may be able to resolve the issue without needing a refund.
Billing Errors
If you believe you were charged in error, please contact us immediately. We will investigate and refund any erroneous charges.
Special Circumstances
We may make exceptions to this policy at our sole discretion in special circumstances.
9. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page.
10. Contact Us
For refund requests or questions about our refund policy:
- Email: refunds@filepuller.com
- Subject Line: Refund Request
- Response Time: Within 24-48 hours